If you have a Smartnumber that spells a phoneword, you can display your number as a word. If your phoneword including the prefix is longer than ten digits, you can still advertise the full word. This is because the inbound number system is set up to ignore the digits after ten. You can pick your choice of number from our available numbers list. These "normal issue" numbers are available and ready for immediate activation. If you are would like to pick a number that is not on our available list, you will need to use our Smartnumber look up tool to see if the number is available for purchase and proceed to the ACMA website to process your order.
A number has many benefits but most business use it to better control their incoming business calls. You can route your calls to your preferred answerpoint and manage your after-hours calls by redirecting it to your mobile or a live phone answering service. Additionally, numbers can make your business appear larger and more professional. You can order a number with us online or by phone, if you see a number you like on the available numbers list.
Once you have selected the number, simple choose your preferred monthly call plan and we will help you activate your number. We can help you set up answerpoints in any of the countries on this international list. We recommend that you advertise a local landline for overseas callers, and if your business is located outside Australia, you have the option of having calls answered by a professional live answering service.
Also note that your mobile phone carrier may also impose roaming charges for number calls answered outside Australia. Purchasing a number does not give you actual ownership of the number. Instead, what you purchase is the "Rights of Use" to the number. When you acquire a normal issue number, you secure "Rights of Use" for a specific area or region. If you acquire a Smartnumber, you secure the rights to lease it to a 3rd party. You cannot put a normal issue number on hold or suspend it for future use.
It must remain connected to your nominated answerpoint. Smartnumbers can remain unconnected for 12 months. It very common for businesses to use more than one number. Getting a inbound number gives you access to incoming call records, which is very useful for tracking marketing campaigns and advertising. When you become a customer of Numbers Australia, you will set you up with a login for your online customer portal. You will be able to manage your customer account, view call reports and request changes to your routing preferences.
Transferring your number from another carrier is easy. We can help you port your number over to us by phone or you can simply lodge the request online here. The decision to lease or buy a number is at the discretion of your business and is typically based on business goals. It is generally advised that if your preferred number is available on the ACMA website, buying your number gives you more control over the use of that number.
Leasing the number may bind you into contractual terms with third parties, while offering limited use. If the number you want is owned by a specialised company, leasing the number may be your only option. Smartnumbers are numbers that usually spell a word, for example PIZZAS, or they feature a repeating sequence of numbers, like 50 10 The licensing right to use these numbers is made available for purchase at the ACMA website.
The ACMA which stands for Australian Communications and Media Authority, is the statutory body charged with the responsibility for ensuring media and communications work for all Australians — this includes telephony and internet services.
ACMA does this through various legislation, regulations, standards and codes of practice. The ACMA website is a valuable resource that contains a wealth of information for consumers and businesses including information and facts sheets about numbers, numbers and 13 numbers. To purchase a new Smartnumber, visit www. To retain your Smartnumber, you must activate it within three years from date of purchase. They are subject to availability.
Smartnumbers work in the same way as a typical number. They are virtual inobund numbers used to direct incoming phone calls to specific answerpoints. You can answer your Smartnumber on any fixed landline or mobile, as well as international answerpoints.
System set up is identical to that of a "normal issue" number. Deciding whether your business requires a Smartnumber over a stand number all depends on your preference.
The best type of inbound number for you may differ to another business looking for a specific number that spells a phonewords. If you prefer a memorable number that supports your branding initiatives, a Smartnumber may be a good option because you can effectively advertise your number as a marketing initiative.
If the phoneword that spells your business name is available, you can purchase your Smartnumber from the ACMA website. Higher call charges apply when dialing from a mobile phone.
They are determined by the mobile telephone company and vary between service providers. These call charges also apply to the holder of the number and are determined by the service provider of the number. Callers do not get charged for making the call.
When calling a number, the call is free when dialed from any landline in Australia. Prior to ACMA ruling that a free call should be free regardless of the mainstream communication device, calls from mobile devices to the numbers were generally charged by the mobile carriers and the caller incurred a cost.
This has since been changed and all calls to numbers are free for the caller. The holder of the number will be charged for each incoming call and the rates differ depending on the originating call. These rates are determined by the service provider of the number. There are 3 call origins: Local Calls: calls received from the local area and via a landline. National Calls: calls received from outside the local area and via a landline.
The owner of a number may be charged different rates based on where you are calling from. The person making a call to a number is charged a flat-rate from anywhere in Australia.
If you are dialling an Australia number from overseas, the rates will vary based on your overseas provider. You may be charged for an international call or higher , and the call may not be a flat-rate call.
The cost to the caller when making calls to a number should be free. In , the majority of providers also include calls to numbers in their plans at no extra cost - though this varies across providers and plans. The first place to start is by getting in touch with your current phone provider. You may be able to find this information in the Critical Information Summary CIS that you received when you started your service. Alternatively the information might be availble on their website.
Keep reading to find out: number call costs Comparing number plan costs Smartnumber costs So let's dive in and find out everything you need to know about number costs. For owners Keep reading to learn about the costs of buying and owning a business number. For callers Understand the costs associated with making calls to a number. Cost to call a number Calling a number allows you to connect with businesses all over Australia.
But exactly how much does it cost to call a number? Read on to find out: How call costs work How calls costs are calculated when you ring a number How much will a caller be charged to ring a number?
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